ZigWeb Support - Zigweb Support

How to use the customer portal?

 · 1 min read


         ● How can you sign in on ZIgweb Support portal? 


Step 1 : Firstly, you will visit the help desk website which is support.zigweb.com 



Step 2 : Later, you can sign in directly via Google or through the official email ID and password shared with you. 





          ● How to raise a ticket via Zigweb Support portal? 


Step 1 : In order to raise a ticket via customer portal, you will first visit support.zigweb.com and login to your account. 


Step 2 : This is how your website account will initially look like.



Step 3 : Once you have successfully logged in your website account, you'll be able to raise a ticket via the ‘Issues’ module. 



Step 4 : In the ‘Issues’ section, you may visit the ‘New’ button. And you would be able to lodge a new issue via this form itself




           ● How to raise a ticket via email? 

Step 1 : You can also raise a ticket directly through mail. 


From your registered email ID, you can mark a mail directly to support@zigweb.com.



         ● How to view raised tickets?


Step 1 : Raised tickets can be viewed once the user has successfully logged in his account. 

             

Step 2 : The user will be taken to his website account. 


       

Step 3 : When the user visits, the ‘Issues’ module, that’s where he’ll be able to view his ticket status.